Shipping Costs:
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering in your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose.

Shipping Options:
We currently offer Standard shipping, which will be sent out either USPS and may take up to 6 business days after shipping in order for you to receive the package. We do not accept PO Box addresses at this time.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged shipment. In this case, please hold onto all of the packaging and contact us immediately. Please make sure that you do not discard part of the package. Carefully describe the condition of the packaging material and the ordered items. A representative of the shipping company may pick up the package from your location in order to inspect the damage. Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible.

Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the package, is not available for several days for delivery, or if the address entered is either incorrect or incomplete. In this case, the customer will be responsible for all shipping charges. If the customer chooses not to have the item reshipped, they will be subject to a 15% restocking fee before they are credited back for the items. Once the order is shipped, it may not be refused due to delays in shipping or order processing.

Defective Items:
Please look over the warranty on the products that you purchase from us. You will want to contact the manufacturer first. Most manufacturers prefer to deal with customers directly when there are defective items. This allows them to inspect the product and take proper action. If you are having trouble with a product, their trained staff may also be able to help you with the product without having to send it back to them.

Return Policy

Product Returns:
Due to the easy transmission of disease our toys ,clothes, cages,are not returnable.

We all know that parrots/animals can contract an illness without even coming in contact with another parrot/animal. By way of contaminated toys, food and clothes airborne elements. To keep your house safe and ours we can not accept returns.