FAQ

WHAT ARE SHIPPING TIMES AND COSTS?

    Our orders usually take around 15-20 days to deliver. Please contact us if you have any concerns at all regarding your order.

  • Complimentary ground shipping within 10 to 20 days
  • Shipping is FREE worldwide!

WHAT PAYMENT METHODS CAN I USE?

The Bird Base accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • The Bird Base features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
  • ApplePay available at checkout.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 20 days of their delivery date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns (Unless product has arrived broken) and shipping/handling fees of original purchase is non-refundable.

WHERE DO YOU SHIP?

Although we are based in the United Kingdom, we ship worldwide.

YOU HAVEN'T ANSWERED MY QUESTION

Please feel free to contact us with any other questions you may have.

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