Shipping & Returns

The Bird Base works with manufacturers all across the world to source the best products at a great price.

This results in all our orders being shipped to you from across the world - because of this your products may take 1-3 weeks to arrive, so please do not be worried if the product doesn't arrive the next day! We do ensure you will be able to track all orders for your extra peace of mind.

Because of this, we offer FREE delivery WORLDWIDE.

Please allow between 10-25 days for your order to arrive. If more than 25 days have passed, please email us at hello@thebirdbase.com to review the status of your order.

Refunds will be handled through email if necessary.

RETURNS

Our policy lasts 20 days. If 20 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Any item not in its original condition will not be eligible for a refund. This also applies to damaged products.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thebirdbase.com

SHIPPING

To return your product, you should contact us first by emailing: hello@thebirdbase.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

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